Billing FAQ

Although CRMC tries to do prior authorizations on as many services as possible, it is your responsibility to contact your insurance company to get prior authorization for services.

CRMC’s case management Department works with many insurance companies to verify coverage and authorizations required by your insurance company. It is recommended that you contact your company to be assured of full coverage for your services.

We will mail you a statement, but it is not itemized. To request an itemized statement, call 620-252-1528.

  1. Online through online bill pay
  2. By mail
  3. By phone (with credit/debit card only)
  4. In person
  5. Auto pay (with credit/debit card only)

We accept cash, checks, money orders, Visa, MasterCard, Discover, American Express and debit cards

Patient/Guarantors who are unable to pay their estimated responsibility of the balance prior to service, at the time of admission or at discharge, or who request a formal payment plan will be given the following options:

  1. Payment due in full within 30 days
  2. Short term, interest free, in-house contract plans up to 12 months with autopay plans available
  3. Bank Loan Program is available for anything over 12 months.  This is a pre-approved program that allows for a payment plan of 3 to 5 years with a low interest rate

CRMC has a Financial Assistance Program for patients who need assistance paying for some or all of their medical care. Eligibility is based on your family’s size and income.  To be considered for the Financial Assistance Program, you or your family must complete an application and provide all requested documentation. You may get an application by calling 620-252-1549, online or stopping by 1400 W 4th St, Coffeyville, KS 67337.  Our financial counselor can offer assistance to those who are unable to complete the application form.

CRMC offers navigator assistance to anyone that does not have insurance or will soon lose their insurance.  Our certified navigators on staff are here to provide free assistance to anyone looking for coverage options through the Health Insurance Marketplace, including determining eligibility and navigating through the application process.  If you are interested in learning more, please call 620-252-1554.

The Medical Center will send you a bill for hospital services. Certain tests or procedures may require services from other professionals such as a professional interpretation by a radiologist, pathologist, cardiologist or other physician. You will receive a separate statement from them.

Patient Financial Services Phone Numbers

Patient Billing                                                    620-252-1549

Navigator  Program                                          620-252-1554

Financial Assistance Information                  620-252-1549

Patient Financial Services Director               620-252-1530

Hospital Main Number                                     620-251-1200